A week of many perspectives

April 16, 2011

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The many sides…

As you may know, I am a regular guest blogger on a couple sites beyond this one.

And I occasionally will share my thoughts on some none marketing/branding related sites as well.

It just so happened that several of these guest appearances coincided with each other, so I thought I’d share them with you here. I invite you to check them out and join in on the conversations…

Taglines and Brand Equity: In this post over at Marketing Prof’s Daily Fix, about taglines and brand equity, we’re discussing the National Pork Board’s decision to completely discontinue use of The Other White Meat and change taglines again. (click here to view post)

Leadership versus Managing: The best leaders understand that they need to build their team’s leadership abilities as well.  In my post at IowaBiz.com, there’s an incredible video of Seth Godin talking about managing versus leading.  You’ll want to check it out. (click here to view post)

Civility: I serve on the board of the Josephson Institute of Ethics and just wrote a guest post on the importance (and apparently loss) of civility, especially online for their Business Ethics and Leadership blog.  (click here to view post)

The Power of MultiMedia:  We all know how potent video can be but don’t forget to include Facebook in your distribution of that video.  My post on the MENG Blend blog explores some stats on where videos are actually viewed. (click here to view post)

So….those are the many sides of where my brain was headed last week.  Hope one or more of them gives you a spark of insight or a new idea!

 

 

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Social media cheat sheet 2011

April 13, 2011

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Social Media Cheat Sheet 2011

As I continue to travel the country, teaching people how to integrate social media into their marketing efforts — the most common question asked is:  Which social media tool/site is the best?

And of course, my answer is an unequivocal — it depends.  The crowds sure love that!

Like any marketing tactic — the effectiveness of it is based on what you’re trying to accomplish.  Social media is no different.  Which is why, about a year ago, I was so happy  to share with you a cheat sheet that ranked different social media tools as good, okay, or bad…based on the goals you had.  (Created by CMO.com).

The goals were/remain:

  • Customer communication
  • Brand Exposure
  • Traffic to your site
  • SEO

The social media cheat sheet has been updated.  I think you’ll find it very valuable as you access where you should spend your social media resources (time, money, attention) in the coming year.

You can download a full sized PDF by clicking here.

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Someone has to hate your brand

April 10, 2011

A brand…if it is going to be effective, has to be bold.  It has to stand for something.  It has to plant a flag into the ground and stake out its territory.  A brand cannot be neutral.

Your brand loyalists will love you. But, there’s no ying without the yang. In other words, if some love you, others will hate you.  You can’t be everything to everyone and be a strong brand.

Which is of course, why we have so many “mushy middle” brands — companies who are afraid to take a stand, so they try to be everything to everyone.  Or they try to be a liger brand…a little bit of everything all mashed together.  At McLellan Marketing — we tell clients, be bold or go home!

No graphic states this more eloquently than Kathy Sierra’s visual below.

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Love, love this explanation of why your brand can’t live in what we call the mushy middle!

 

Which is why I *love* the new Miracle Whip campaign.  They’re basically calling us out — and saying, you either love it or hate it.  Declare which side you’re on.  They totally get that some people absolutely hate their product.  And they’re fanning those flames.  Why?  To get the people who love their product to take a stand.

Check out their current TV spot and enjoy smart branding.  But then come back… because of course, we need to talk about your brand.

 

 

Okay — time to look at your own brand.  Can you define who hates you or at least who should?  And don’t get all “people who don’t want quality” should hate us.  Lame.

Seriously — it’s time you step out of the mushy middle and be brave enough to take a stand.

By the way — check out all of these stories, stats and results from Kraft’s gamble on the Miracle Whip brand.  Do you think they would have generated this kind of buzz if they did a mushy middle “everyone loves us” campaign?

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Weekend reading – two great social media ebooks

April 9, 2011

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Grab a free ebook and get a little smarter!

It’s about 70 degrees here in Iowa today, the birds are chirping and everyone is working hard to come up with an excuse to be outside.  Don’t worry — I’ve got you covered!

Check out these absolutely free resources — some excellent weekend reading.  Get smarter while you soak up the spring weather.

HubSpot has a new e-book on mobile marketing case studies. Click here to download.

Questions about Facebook marketing?  Grab this 26 page ebook by clicking here.

And….keep an eye out.  I’ve written a new ebook on creating your social media strategy that we’re going to be releasing here very soon!

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Advice for finding that first marketing job

April 6, 2011

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How to find that first job

It’s spring time, which means the robins, tree buds and soon to be college graduates are all popping up everywhere.

I remember how tough it was to find that first job.  Everyone wanted you to have experience but no one wanted to give you that first job…so you’d get some experience!

I am often asked by college students how they can compete in a sea of “I did an internship, I got good grades, my parents are pressuring me to find a job” applicants out there.

So…for all you soon to be and recent grads — here’s my counsel (from the MMG website).

If I were you and I wanted to snare a job at MMG, here are some of the things I would and wouldn’t do. (and naturally, this applies for any job, just substitute the company specifics.  And, I’d replicate this for the 3-5 places you really, really want to work.)

I would:

  • Read the MMG website carefully, to get a sense of culture and tone.  Be sure this sounds like a good fit for you.  I know you need a job — but your first job is so important.  You’ll meet your first mentor there.  Or not.
  • Sign up to receive MMG’s weekly e-newsletter, the Marketing Minute.
  • Stay smart — keep reading advertising, marketing and social media blogs, magazines etc.  You’re going to do this for your entire life — so you’d better get in the habit now.
  • Follow MMG on their Facebook page and Twitter.
  • Read Drew’s blog and if I really want to stand out from the pack, I would subscribe (via e-mail or RSS reader) and within a week, make an insightful, articulate comment on a post.
  • Ask my friends, contacts etc. if anyone knows anyone at MMG who could make an introduction.
  • Be very mindful that my cover letter/resume are the biggest demonstration of whether or not I get marketing.  I would ask myself…if I were a product and MMG was the target audience…how would I sell me?  How would I make myself different from all the other applicants?
  • Download and read “Giving College Grads a Fighting Chance.”
  • If I have a blog, I’d link to Drew’s because I know he’ll check to see who I am.
  • Know that they’re going to check my Twitter, MySpace, Facebook etc. pages.  So if they need cleaning up, I’d clean them up.
  • If I had no relevant job experience, I would look at the job experience I did have and figure out what elements of marketing were present there.
  • Join the local social media club, ad club, marketing club.  Whichever is more relevant to what you love to do and your market.  But start getting connected, if you haven’t already.
  • If I didn’t get the job or they didn’t have any openings at the moment, but still think this is the place for me…I would stay engaged.  I would keep reading/commenting on the blog.  I’d drop them a note every month or so.  I would become someone they notice/know.

I would not:

  • Send a cover letter or resume that even slightly reads like everyone else’s.
  • Rely on any cover letter/resume book. I would throw those away and refer back to my marketing text books.
  • Under any circumstances tout my ability to work with people (or that I like them) as a strength or skill.
  • Send anything that a pair (or two) of fresh eyes didn’t proof.  A typo will get me tossed right into the “no way” pile.
  • Hit send or lick the envelope until I checked and double checked the spelling of the agency, the agency owner’s name and anything else (like their clients) that I might reference.  (see bullet point above)
  • Try to BS my way in.  Because I should expect that MMG will smell that a mile away and ask about it until I admit that I sent the same “I believe your agency is perfect for me” cover letter to 12 agencies.
  • Humiliate myself. I would double check that I put the right cover letter/resume in the right envelope.  (I’d hate to be the one who makes that mistake, but it has happened.)
  • If I really wanted to work there, I wouldn’t give up.  I wouldn’t be a stalker, but I would keep at it.  I would look for ways to help them, even before I got a job there.  Because I would believe that I am going to work there eventually and begin behaving like I already do.

You don’t have to do any of this.  It’s your job hunt, after all.

But remember, at MMG (and most smart businesses) we hire as much for “culture fit” as we do for competency.  We can teach you marketing.  But we can’t teach you to be a team player.  Or curious.  Or passionate about our work & our clients.   We’re not going to force you to be someone who believes in giving  back to the community.

So along with your work and academic achievements, show us that stuff.  And show us that you get why that matters.   Then, we have something to talk about.

Your job is pretty straight-forward.  If you’re smart and creative enough to sell us you, we know you can help our clients.

Good luck!

 

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3 blogging tools worth exploring

April 5, 2011

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A BackTweets’ email (click to see full size)

 

 

BackTweets.com

This handy tool (www.backtweets.com) tracks any and all tweets that drive back to your blog, whether they mention you, your blog’s name or even your URL.  That’s right — if they use a shortened URL, you’ll still get the info.

I’ve subscribed by e-mail (it was free) so that every day, I get a simple report that shows all the tweets that drove people to my blog.  I get a better sense of what topics draw more attention and sharing.

Your blog to Kindle

This is a simple and free way to publish your blog so people can subscribe via their Kindle. Just go to Kindle Publishing and set up an account.

From there, you just add some basic blog information (RSS feed, title, description etc.) and your bank information (so they can pay you when someone subscribes) and within 48 hours, you’re available 24/7 on the e-reading giant.

Zemanta

Zemanta is a free plugin for your browser that looks over your shoulder and as you’re typing, it’s suggesting relevant links and photos that would enhance your blog posts.   You can embed links, add a short list of related posts at the bottom of your own post and place their photos where you’d like them to appear.

Even more interesting — when you use Zemanta, it automatically puts your post into their related articles database…and offers your content to other bloggers to link to.  So it goes full circle.

 

These are three of my favorite tools.  What tools can you share with me and my readers that are among your favorites?

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Going old school – Yahoo Groups

April 2, 2011

I know that Facebook‘s groups are the rage and I think it’s a dandy tool.  But what if you have a group of people that aren’t heavy Facebook users?

For many years, I’ve used Yahoo Groups whenever I was part of a small group that needed to stay in touch, share files/photos, and by using the designated e-mail address, could talk to everyone at the same time.

I was recently asked how to set up a Yahoo Group and created this step by step PPT presentation.  So I thought I’d share it with you too, in case you want to go old school with me!

 

If you’re having trouble reading the instructions, you can view the slideshow in its full size by clicking here.
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Is your mobile app about you or about me?

March 30, 2011

It seems like just about everyone is jumping onto the mobile app (iPhone, Droid, Blackberry) wagon these days.  Most apps fall into one of four categories:

  • They’re functional/useful (they help you do something you want to do)
  • They’re about access/ease (they help you get stuff/information you need)
  • They’re entertaining (they amuse us, keep us busy, are funny)
  • They’re lame (they couldn’t think how to fit into one of the above, so they’re sort of dumb)

For many brands, they’re rushing to be there but have no idea why.  (which leads to lame apps like Coke’s* — where you you tip it back and it’s like your drinking a Coke – sound effects and all)

It’s much easier to create a functional or get me access type app.  You’re Walgreen’s and you let me renew my prescriptions.  You’re DropBox and you let me access my files. But to be genuinely entertaining AND drive home your brand message?  Now that’s impressive.

See the difference?  Coke’s app is about them and how refreshing they are.  Walgreen’s and DropBox are about the user and what they want/need.

That’s why I am applauding Sealy’s app called the In Bed Tagger.  (Keep in mind that their tagline is: Whatever you do in bed, Sealy supports it.)  Watch this brief video to see their app in action.

 

They got it.  An app isn’t a sales gimmick or supposed to be a digital brochure.  And it’s not about them.  Their app is all about the user and having some fun with the old fortune cookie game.  By focusing their app on us… it tells us a great deal about them.

 

*In fairness, I will say Coke’s other apps, like their snowglobe app, are much more about the user and therefore…more fun and more like the brand I know and love.

 

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Your logo is a business tool

March 28, 2011

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Your logo is a tool, not art

We were sitting in the conference room the other day with a new client.  He’s been in business for many years and is very successful.  He’s ready to reallyramp up his marketing and tackle some lofty goals.

And we’re ready to help. (After all, that’s what we do)

He went on to tell us that he really doesn’t like his logo.  It doesn’t tell his company’s story very well, it’s a little expected and in his opinion, it isn’t very attractive.  So the first project he’d like us to launch is a logo re-design.

I took a deep breath and told him no.

Now… granted I said it with more words…and nicer.  But basically I said this:

  • No logo is going to tell the whole story of your business
  • You have over a decade of equity in your current logo
  • Your current logo isn’t costing you any customers or any money (no one’s not choosing you because of your logo)
  • Your current logo is fine.  It’s not perfect and we’d be able to come up with something better.  But not so much better that it will line your pockets.
  • Remember a logo cost is far beyond just the cost of designing a new logo.  There are legal costs to register it, you have to re-print all of your business cards, letterhead, etc., your staff’s uniforms would need to be changed and your trucks would need to be re-vinyled.  Then, there’s building signage etc, etc. etc.

I summed it up with… if the only reason you want to change your logo is because you don’t like it, it’s not a good enough reason.  It’s not a piece of art you choose to put in your home, it is a business tool and your current logo is doing the job adequately.

I also told him, it was his company.  And if he hated the logo that much and he gritted his teeth every day when he saw it and it haunted him in his dreams — we’d design him a new logo.  But that if it was my money — I wouldn’t spend it there.

Do not get me wrong.  A logo is a very important part of your marketing effort.  Most logos suck and should be changed.  But his didn’t.  And it shouldn’t be changed for the subjective reason of his personal taste.

Your logo is a business tool.  If it’s doing a good job — leave it be.

 

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There’s actually a person on the other side

March 24, 2011

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You can’t do it all from the box

It’s incredible that you can now do business with anyone on the globe.  It opens up amazing possibilities for all of us.

It also creates some new challenges.

We launched a very complex and challenging project with a new vendor recently.  It was complicated by the fact that it’s outside our area of expertise — but we still needed to drive it from a project management and brand perspective.

What we needed was very specialized and there aren’t too many proven choices out there.  So we selected a vendor who clearly had the skills we needed.  We contracted with them and the work began.  Then, this sequence of events happened.

  1. They sent us an e-mail, outlining what they needed from us.
  2. I sent an e-mail back, admitting that I was nervous about the project due to our lack of knowledge — and could we please talk it through on the phone.
  3. They wrote back and said they preferred to do everything via e-mail so there was a record and no details would be missed.
  4. I said… I was all for capturing the details but I have some overarching questions and want to give them a better sense of what we’re trying to do, big picture.
  5. They wrote back — great, e-mail us your questions and tell us about the big picture.
  6. I did this to the best of my ability — which I believe wasn’t all that hot.  I just didn’t know enough.
  7. They asked us how we wanted to handle a technical issue.  I said…I have no idea.  We need your recommendation.
  8. They gave us a recommendation and we took it.
  9. 2 weeks later — it turns out their recommendation was wrong.  Had we talked on the phone and explored the project together — they would have made a different recommendation.
  10. We have to make a change, based on a new recommendation.
  11. Oops…turns out their 2nd recommendation was also not quite right, because they didn’t know enough about what we were trying to do — and I didn’t know enough to tell them what they really needed to know.
  12. 3rd recommendation is fine.  Project is complete.  But…they had to do a lot of extra work and take a lot of extra time that they could have saved — if we’d had that initial phone call.

Every project should begin with a phone conversation.  I don’t care how tech savvy you are.  I don’t care how simple the project.

Do not hide behind your computer with the excuse of capturing details or efficiency.  I don’t care how much you prefer e-mail — when a client asks to talk to you on the phone — talk to them.  They are no more interested in chatting than you are.  You will learn so much more in a phone conversation — because you can ask questions, and based on those answers — ask more questions.

Even if it’s just because the client is worried — talk to them.

It sounds pretty basic doesn’t it?  But it’s happening more and more.   I can hear you in the comments section now — “duh, Drew.  When they wouldn’t talk to you on the phone — big red flag.”

I know it.  I knew it then.  But, I kept trusting their process rather than that nagging voice in my head.

My mistake is your marketing lesson.  Don’t do this to your clients and don’t do business with anyone who does it to you.

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