How to drive Facebook likes

October 14, 2010

Screen shot 2010-10-14 at 11.12.11 AM Corona Light has launched an interesting campaign — anyone who likes their Facebook fan page is invited to upload a photo of themselves…and they will appear on a 150-foot digital billboard in Times Square.

As you upload and size your photo, the fan page will show you how you'll look in the Big Apple's hottest spot.

The billboard (and fan photos) will be up from November 8th through December 5th.

If you click on the send me proof button — you are basically giving them permission to publish a digital photo of the board with your mug on it…on your Facebook wall.

I don't know how many fans they started with, but they're up to almost 57,000 likes as of today.

I can hear you now — cool idea Drew but I don't really have the Corona Light budget.  How does it apply to me?

Do you have an e-newsletter?  Why not spotlight some of your Facebook friends/fans there?  Run a contest to solicit "why I love company ABC" on your Facebook fan page…and publish the best answers, along with a little blurb about the winners.

Does your local community have a digital billboard?  Most do today.  Why not do a local version of this?

Have a website?  Could you spotlight some of your Facebook fans/likers there?

Uber local?  How about a fan/like only party?  Bring them together, buy them a beer and let them network.  

No matter what you do….be sure you build in these three components.

Shareable:  Nowhere is sharing more critical than Facebook.  Be sure your fans can share your content, your contest, their participation and their enthusiasm.

Easy:  Don't make me work to like you.  A couple clicks, an easy upload.  Good.  Writing an essay, doing a cyber scavenger hunt, or having to recruit a minimum number of my friends to be your friends… bad.

Emotional:  It can be fun, it can be heart-tugging, or it can make them mad.  But get them to feel something to get them to do something.

That's it — go get yourself some new fans/likes!

 

 

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Have you updated your business model?

October 13, 2010

104641253 One of the uncomfortable truths about the last few years is that we're not going back to the old normal.  Perhaps it is a manifestation of the thought that Oliver Wendell Holmes expressed when he said:

"One's mind, once stretched by a new idea, never regains its original dimensions."

But…like our minds, our experiences and our expectations can't regain their original form, once they've been stretched (good or bad).  And boy, have the last few years stretched all of us!

Other factors have taken their toll as well.  Look at how our lives are different, simply because of the presence of:

  • the internet
  • mobile technology/phones
  • the expectation of on demand products and services (Netflix on your Wii for example)

When I say to someone….imagine for a minute that you didn't have a cell phone — they are instantly thrown into a panic state (in varying degrees) at the image.  I can remember walking through an airport (20 years ago) and seeing a guy on a huge cell phone.  At the time, I couldn't fathom why anyone would need or want one.  Now…like most of us, I very rarely have it further than an arm's reach away.

We get it when we're the consumer.  Life has changed, our consumption has changed and we aren't going back.  But….have your business model and practices made the same shift?

As you know…the Age of Conversation series donates all of the proceeds to charity.  The first two books benefited Variety, the Children's Charity.  But this year, we wanted to partner with a new organization.

We polled the authors and Make-A-Wish was the first choice.  So I reached out to them, to invite them to be the recipient of our efforts.  Keep in mind that books I and II generated well over $20,000.  So we're not talking chump change here.

The folks at MAW were very nice, quick to respond and connect.  But when I explained what we wanted to do — their business model got in the way.  We had to be willing to guarantee that each and every author would reference MAW in a certain way and only use their approved language on any blog post, tweet, Facebook update etc.

We can barely get everyone to turn in their chapters, so we knew there was no way we could make that promise.  MAW stood firm and walked away from the opportunity.

In today's world — that business model is broken.  I am the first to advocate for managing your brand.  But you cannot control every voice and you cannot regulate every potential evangelist.

Our second choice was UNICEF.  Through a personal contact (thanks LinkedIn) I was able to get to one of their big dogs on the charitable gifts side.  She passed me onto someone in her department, who literally ignored my calls for almost a month.  I even called and spoke to his admin assistant to get his e-mail address.  But he couldn't be bothered…and UNICEF lost the opportunity.

In today's world — that business model is broken.  Gone are the days when you can take your sweet time to return a call or ignore a potential customer.  We don't tolerate long waits anymore.  We just move on.  But…as we move on, we typically share the story (as I am) about the disappointing behavior.

Our third choice was charity: water.  Through a contact Andy Sernovitz (thanks word of mouth), we connected with Director of Digital Engagement Paul Young.  In two quick e-mails….we were on board and charity: water will benefit from the worldwide effort.  

charity: water understood the crowdsourcing model we use for creating the books.  They have an attitude of "assume everyone is good and will do good if you invite them" rather than the old, protectionism model of the past.  They also understood that in today's world, business is conducted in minutes, not days.

As a result — with your help, we're going to make sure many children around the globe has clean water to drink.

How about you and your business?  Have you changed with the times?  Do you embrace today's expectations, possibilities and new fangled ways of doing things?  Or are you still behaving as though the past 10 years never happened?

 

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Smart reads that will make you DO

October 10, 2010

I've read some really fantastic books lately and I want to share three of them with you.  Each one is very different but has one thing in common — they will make you want to try something new or do something different.

That's actually about as high a compliment as I can give a business book.  It inspires me to DO something in a better, smarter, more creative, more profitable, more giving way. 

That's what makes guys like Steve Farber, Joe Calloway and Harry Beckwith such brilliant business book authors.  They get us to DO.

I think you'll find these three books have the same effect.

Rework_drewmclellan
Rework by Jason Fried and David Heinemeier Hasson (click on the title to buy the book)

These guys run a company called 37signals.  Their book is really about the whole of running a company — from marketing to hiring. 

It's all about simplifying for them.  They're about breaking the rules.  They are about defining success in a post recession sort of way.   because some of the things we have in our heads…is just plain wrong.  (often ego-driven wrong)

They are contrarians for sure.  But what makes this book so valuable is that they aren't contrarians in an abstract way.  Their company not only survived but thrived in this down economy.  And they want to share how they did it.

Here's one of my favorite quotes:

“When you let customers outgrow you, you’ll most likely wind out up with a product that’s basic….  Small simple needs are constant. There’s an endless supply of customers who need exactly that.”

You don't have to paint the Mona Lisa to pay your mortgage.  There are a lot of people who just want a pretty landscape to put over their sofa.  Do that well….and sell it to a lot of people.  Sure beats trying to hit the Mona Lisa homerun.

The book is the perfect model for this kind of thinking.The chapters are solid hits — short, to the point and very little window dressing.  They don't swing for the fence with every word…but they end up winning the game.

Note:  If you read their blog Signal vs. Noise — much of this will sound familiar.  Doesn't mean it isn't worth reading, just want to warn you.

Brainsonfire

Brains on Fire by Robbin Phillips, Greg Cordell, Geno Church and Spike Jones (click on the title to buy the book)

Brains on Fire is an agency in South Carolina that specializes in word of mouth marketing…but in a "create a movement" kind of way.  They argue (as you have heard me say many times) that marketing is about connecting and actually mattering to your customers.  How do you do that — by giving a rip about what they give a rip about. (and it's not your business or product!)

The book delves into 10 lessons that you can apply to your marketing efforts to go from talking at them…to mattering to them.

  1. Movements Aren’t About the Product Conversation; They’re About the PassionConversation
  2. Movements Start with the First Conversation
  3. Movements Have Inspirational Leadership
  4. Movements Have a Barrier of Entry
  5. Movements Empower People with Knowledge
  6. Movements Have Shared Ownership
  7. Movements Have Powerful Identities
  8. Movements Live Both Online and Offline
  9. Movements Make Advocates Feel Like Rock Stars
  10. Movements Get Result

Here's what makes this book so powerful.  It will infiltrate your brain and have you re-examining every marketing moment you create.  It will have you thinking beyond an ad or a campaign…and shift to thinking about creating a movement.

“A movement elevates and empowers people to unite a community around a common cause, passion, company, brand or organization.”

That sounds like recession-proof thinking to me.  Fair warning…this is not about social media.  Or any single tactic.  This is about being significant, however that might manifest itself.

That takes some bravery, so don't tread lightly.  Are you really ready to do something different?

Gratefuldead Marketing Lessons from the Grateful Dead by David Meerman Scott and Brian Halligan (click on title to buy the book)

Let me just say this right off the bat.  I've never been to a Grateful Dead concert and I could really care less about their music.  I don't dislike it…but it doesn't matter to me.

So when I started reading this book, I wondered if that would taint my experience with it.   I worried that non-Deadheads would find the references out of context or irrelevant.  It was completely a non-issue.  The book is fantastic.

One of the core messages in the book is that genuinely caring actually works.  In many cases, the band broke the rules because it was better for their fans.  Without having any idea they were doing it — the Dead created a living case study to sampling, niching, and loyalty programs.   They were word of mouth marketers….all by accident!

David and Brian do a good job of connecting the many Dead examples with more traditional business examples, if you need that literal translation.  Bu honestly you won't.  You'll be dog-earring pages so you can deadhead your marketing efforts!

 

Note:  I was sent all of these books by the publishers and the links are Amazon affiliate links.

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Are you smart enough to know what they really want?

October 7, 2010

Photo Sometimes I think we get in our own way.  Our heads over think and we don't just trust our instincts.  

Try this experiment.

Grab some paper and a pencil/pen.  Without any editing and within one minute — jot down the three reasons people buy from you.  

No censoring, no being politically correct, no company speak.  Just trust your gut.

Once you're done, take a look at the list.  Are those the benefits you talk about on your website, in your brochure and as you pitch a prospect?

I'm betting not.  You have "marketing speak" in all those places.  You aren't speaking from your customers' heart. 

What would you say if you were truly speaking in their voice…about what actually matters to them?

(The photo is a high end restaurant in Chicago.  I'm sure they have thick steaks, fresh flown in seafood and the best liquors and wines.  But check out what they promote in their middle window.)  

 

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Marketing tip #63: Facebook should be a part of your video strategy

October 5, 2010

Screen shot 2010-10-05 at 5.48.27 PM

Are you creating and sharing video as a part of your marketing strategy?  No doubt you are uploading your work to YouTube as you should.  YouTube and parent company Google top the charts, in terms of online video views.

No surprise there.  

But what might surprise you is that Facebook is #2. Over  58.6 million Facebook users viewed at least one video in August 2010.  That group of people racked up 243 million viewing sessions among them.  That's a lot of eyeball time!

So, if video is part of your mix — don't stop at YouTube.  Be sure you're sharing and spotlighting your videos on your Fan page or through your newsfeed updates on Facebook too.  

One of the added benefits of sharing video on Facebook is how easy it is for your friends/fans to take that video viral.  With a simple click, they can like, share or comment on the video — instantly putting it on their newsfeed too.  (Assuming their privacy settings aren't incredibly stringent.)  

In some ways — that instant shareability (I know it doesn't exist but it's a good word!) trumps the volume that YouTube can give you.  The Word of Mouth reference is golden and sure beats 3 strangers stumbling onto your video.

Don't get me wrong — YouTube is still king but in terms of creating buzz, borrowing credibility from your friends/fans and generating some word of mouth chatter — Facebook is tough to beat.

I'm curious — are you more likely to watch a video that a friend has commented on or shared…or one that you you see referenced in a news article, blog post or some other third party mention?

 


 

 

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Happy 4th blogiversary to me!

October 1, 2010

Drew_Mclellan's 4th blog anniversary Yikes…

it was 4 years ago last week that I hit publish on my first blog post (Thanks to the nagging of my blog coach).  I had no idea that it would propel me on an adventure that would have me:

And…writing 1105 blog posts which generated over 10,000 comments.  (Do the math — we’re a chatty bunch!)

But as I look back on the adventure and my good fortune, I cannot help but see a common theme.  The prefix “co.”  I didn’t do any of this on my own — I did it with you — my readers, my friends and my peers.

Thanks for your collaboration.  I can’t wait to see what we cook up together in the coming year!

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Think social media isn’t for B2B segment? Think again.

September 29, 2010

it seems like many of the social media examples that people use on a daily basis (Zappos, Dell, etc.) are B2C products which sometimes gives the false impression that you have to sell a "thing" for this social media stuff to work.

Hardly.

Check out this little video (done by the Earnest Agency out of London) that puts some very interesting stats on the table.  See if you recognize yourself in the video! (e-mail readers, click here to view video.)

 

 

 

 

So, what do you think?  What do the stats say to you?

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Did you miss these? (week of 9/20)

September 27, 2010

Drew_McLellan_servingtray I get so much smarter just by reading what others have to share.  But I always worry that I missed something big. You too? Just in case you missed any of these…I wanted to serve up some of my favorites:

 

Content Marketing: Marketing Profs and Junta42 partnered up to research some content marketing trends, benchmarks and budgets.  Enjoy the double whammy of smart from these two organizations by downloading their research report.

Mobile Marketing: Over at the MENG Blend blog, I ask the question — should your business be considering a mobile app.  Check out the real world small business examples before you dismiss this question with a “only the big boys play in that arena” thought.

Blogging 101: Mike Sansone, the man who taught me just about everything I know about blogging, has begun a series he calls 0-60.  It will guide you day by day to building a blog that is full of relevance, heart and potential.  Grab day one and start following along.

Creative Leadership: Robyn McMaster points out that there aren’t too many people who celebrate TGIM (Thank God it’s Monday) each week.  Her brain-based insights offer some suggestions on how to make your work environment TGIM worthy.

A Better Question: One of the things that makes Liz Strauss so incredible is her ability to ask questions that cut the the heart of things.  In her recent post, she tells a story and asks “who will find you irresistible?”  Read it…and discover your answer.

 

I hope you find some a-ha moments in these nuggets — I know I sure did.

 

~ Drew

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Marketing tip #43: Differentiate your product with a memory

September 25, 2010

Crest I'm on the road a lot so I've become a very efficient packer/traveler. My dopp bag is always pre-packed with everything I need. Including one of those little travel sized toothpaste tubes.

I care that it's toothpaste but I don't really care what kind or what flavor.  So every time I'm at Target, I just grab a few as I walk by their "travel sized section" and toss them in the closet for the next rounds of travel. 

On a recent run into Chicago, I just grabbed the new toothpaste tube and started brushing. With the first swipe of my toothbrush – all of a sudden I was transported to my dentist's chair. The toothpaste had that gritty sand sensation that up until this point I only experienced at the dentist's office. I would have sworn that Dr. Todd's dental hygienist was giving my teeth a good buffing.

I don't normally pay any attention to the taste or texture of my toothpaste — but this time — it completely captured my attention.  Simply because it triggered a vivid experience/memory.

We are so visually oriented today that sometimes I think we forget that we actually have five senses. And that the two that are tied most deeply to our memories and emotional triggers are smell and taste.  

Here's what happened in my brain as I brushed my teeth with the gritty toothpaste:

I found myself wondering if this toothpaste was better for my teeth because it felt more "official." Even after i was done brushing, i was conscious of that gritty feeling in my mouth.

Now, I have no ability to judge toothpaste effectiveness.  I told you – I am brand agnostic when it comes to my toothpaste.  But the texture and the experiential connection I made to the gritty toothpaste suddenly gave me a tangible I could grasp and attach a value to.

Why am i telling you this fascinating tooth tale? Because in a very commoditized product category, Crest found a way to not only differentiate themselves but to also create the perception of being better.  

If they can do that with something as mundane as toothpaste — surely you can do it with your product or service.  What sense or experience could you tap into to create a different perception for your customers or prospects? 

~ Drew

P.S. Which brand of toothpaste do you suppose I bought the next time I needed some for home?

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Marketing tip #71: Upsell with the choice of 3

September 20, 2010

92022598 Gold, silver or bronze?  Best, better, good?  Economy, standard or premium?

Is it just an odd coincidence that we as consumers are often presented with three tiered choices? Actually it's no coincidence at all.

They have proven scientifically that in most cases (I can't find the study or I would be more specific) the consumer will opt for the middle choice.  

Here's how our brains see the options:

  • The lowest choice seems bare-bones.  
  • The highest choice seems extravagant.  
  • But the middle choice… now, that's pragmatic.  Not too little and not too much.

If you want to earn more revenue from your existing customers — package their choices differently.  Be sure there is an actual value difference (both in what they get and what they pay) in the tiers…but then, give them 3 options.

And stock up on whatever is lucky #2!

 

 

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