Branding Archives - Page 33 of 42 - McLellan Marketing Group

Play to your strengths

March 5, 2007

I’m not a native Iowan. I’ve been here for about 15 years and its a great place to raise a family, build a business and enjoy a quality of life that is tough to beat.

But as long as I’ve lived here, I’ve noticed that Iowans are constantly apologizing or putting down their own state. They lament that college kids seek the big cities and that there isn’t enough night life for the single set. Both true. And probably not going to change.

For years, Iowa has tried to overcome that perception (again — remember its accurate) with media campaigns and catchy slogans. Surprise — they didn’t work.

Why would you put the spotlight on a weakness and then shout "nuh uh!" and try to disprove it?

That’s why I was thrilled to see Patrick Schaber’s post about Iowa’s newest campaign.

For the first time that I can remember, the state’s push for people to consider bringing their business and/or their family to Iowa is not apologizing — it is celebrating all that makes it such a terrific place to live.

They’re running ads in magazines like Fast Company and built a pretty impressive website.

Also on their site is the creative, like this outdoor board, that they’re running.

The print ad series touts some of the perks of Iowa life and spotlights families who’ve made the move. This PDF ( Download haldeman.pdf ) talks about Iowa being the 8th safest state to live in. Not a bad message these days.

Another ad (–>) talks about Iowa’s reasonable housing costs. What makes this campaign so strong is that Iowa finally stopped trying to put lipstick on a pig. Marketing campaigns that make you something that you’re not but really, really wish you could be, do nothing but muddy the waters.

Congrats Iowa for getting it right!

Read what some of my fellow Iowans say about why Iowa.

Mike Sansone
Todd Mundt
Tom Vander Well
Adam Steen
Andy Brudtkuhl
Cory Garrison

What’s your personal tagline?

March 4, 2007

There’s a lot of talk these days about personal branding. Tony Clark at Success from the Nest asks his readers about their personal tagline.

It’s a great question. My answer? Gratitude. Grace. Give. (check out the comments for some insightful thinking.)

But let’s take a broader look at the question. If you own a business, how does your personal mantra/brand/tagline influence your business and its brand?

If you’re a one (wo)man band, that probably works okay. After all, you are your company. But how do you shift to it being bigger than you? Especially if one day, you aspire to sell your company.

So…what is your personal brand/tagline and how does it impact/influence your business?

How do you chase new business?

March 2, 2007

A resource that I have enjoyed for a long time is RainToday.com. They describe themselves as "your online source for insight, advice and tools for growing your service business."

And they are certainly that. I almost always find gems of insight in their articles.

They have just released a new research report What’s Working In Lead Generation. (with the obligatory sub head: How to Spend Your Time, Energy & Money for the Best Marketing ROI in B2B Professional Services.)

They’ve been kind enough to share a press review copy of the report with me and over the next several posts, I’d like to share with you some of the wisdom their research has uncovered.

As we always should, let’s start with where we’re at today.

The report goes on to say that:

45% responded that finding a lead generation strategy, tactic, or offer that works well is "extremely challenging" or "very challenging".

84% of respondents reported that in the next two years they will increase their lead generation efforts.

What does that mean for us? First, everyone agrees that finding new business is no small or easy task. And to reduce it to that probably means you aren’t really doing so hot at getting it done. The second and potentially alarming stat says that the competition is getting ready to gear it up.

Are you ready? What is your lead generation plan? Is it automated enough that if you get busy — it keeps chugging along?

For many small businesses, this is the biggest challenge. They launch a lead generation tactic or plan and it works. Yeah! But also — Boo! Because the plan is too dependent on their man hours. And now the man hours are consumed with taking care of the new business they just generated.

Once they get that new business under their belt — the pipeline is dry again because they could only do so much and then the work got in the way of continuing to fill the pipeline.

What do you have in place to prevent that?

More insights from the report are on the way….

Note: The full RainToday.com report shares 6 key insights which I’ll be exploring over the next few days with you. In the meantime, if you’d like to download their free 21-page summary, you can grab it here.

A guidebook to reinventing the customer experience

March 2, 2007

I received a copy of Jonathan Tisch‘s Chocolates on the Pillow aren’t Enough: Reinventing the Customer Experience and just finished it.

Tisch is CEO and Chairman of Loews Hotels and his book is an insightful primer on crafting your customer experience. Like Tisch, I do not believe a remarkable customer experience happens by accident. It is the result of a deep understanding, an unfettered desire and a meticulous plan to actually delight your customer.

The book is a quick and enjoyable read. Tisch draws from many different industries. Throughout the chapters, he highlights key learning points in boxes marked Your Big Aha’s.

If you’ll give Tisch a couple hours of your time, in return he’ll share insights like:

How to use technology to create intimate connections with customers — without losing the human touch.
Perfecting the art of the welcome in both physical and virtual spaces.
Finding the balance between transparency and the need for confidentiality.

I don’t care how good you are– there’s a tweak or two that you can make to your customer’s experience. Let Tisch’s stories inspire you to do it a little better.

The romance is dead!

February 28, 2007

Ahh, the wooing. The courtship. The attention. The expressions of heartfelt love. A belated Valentine’s Day post? Nope. Just a reminder of how you behaved as you were chasing that potential client.

Until you caught them. Then the romance was over. No more flowers, candy, late night calls. Now it’s business as usual.

If this sounds uncomfortably like you — don’t worry. When you lose that client to the competitor who woos them away, you can always turn on the charm and find a new one. And so on and so on…

Or, here’s a novel idea. Keep the romance alive.

Cam Beck talks about this phenomenon over at ChaosScenario. As Cam always is — it’s worth the read.

Are you brave enough to walk away from business?

February 27, 2007

That’s what branding is all about. Walking away from business.

The wrong kinds of business. The wrong kinds of clients. The wrong kinds of growth.

When you brand the right way — you boldly proclaim what you stand for AND by default, what you don’t stand for.

I think that’s one of the reasons why so many companies either brand very superficially (our people are our difference or our quality sets us apart) or they don’t brand at all.

Business leaders and owners focus on the bottom line. I’ve got no argument with that. But many of them are unwilling to say "thanks, but no thanks" to business that’s a bad fit. Short term gain, for long term pain. Branded companies are specialists, not generalists. They don’t have to be. Their brand attracts the right kind of business. If they let it.

Every business has a sweet spot. An ideal client profile. Every time they connect with this kind of client, everyone wins. There’s success, profit and everyone feels good.

A good brand attracts your sweet spot kind of client. But you have to be willing to say no to the wrong ones, to make room for the right ones.

Are you brave enough?

Flickr photo courtesy of Splinter Group.

Extending your brand’s reach

February 26, 2007

Brand extensions are nothing new. The reality is, we see more bad ones than good. Want proof?

Cheetos flavored lip balm
Chicken Soup for the Pet Lover’s Soul dog food (bad idea and really long name!)
Starburst (yes the candy) shampoo, body gel and conditioner

There’s a great survey that is done every year by BrandWeek and TippingSprung (NYC branding agency) that highlights the best and the worst. A hat tip to Nancy Friedman’s post that reminded me of this annual brain food.

So what makes a smart brand extension?

Does it add value to the core brand?

Think of this a a math equation. Does A+B=C? If you take the core brand and add a new element, does it create something new that’s of value. One of the survey’s winners was the Red Cross who is now marketing emergency radios. You can see the logic and thought process that created the extension. Not only is the extension itself smart, but it reflects well and adds potency to the core brand.

The quizzical look factor.

You know that expression that a dog gets, when it cocks its head and looks confused? When you say, "hey, look Cheetos flavored lip balm" most people get that same expression. That’s a big clue that the extension is a disconnect. If the two elements are miles apart, it’s going to be tough to get the consumers to buy the connection.

Has anyone asked?

20 years ago, you couldn’t even find a Mickey and Minnie in wedding garb to use as a wedding cake topper. Today, Disney has a wedding pavilion on the grounds of Disney World and the bride can arrive in Cinderella’s coach, if she’d like. How did this come to be? Disney listened to its guests and their requests.

Just this week, in the Wall Street Journal, I read that Disney is now partnering with couture bridal designer Kirstie Kelly to create Disney princess inspired wedding gowns. Check out the Orlando Sentinel story here. (Download kellydisney.pdf )

How credible is it?

Here’s one where I disagree with the survey results. They lauded the Snoop Dog extension into pet products, like dog beds. I’m sorry but just because the man’s made up name includes the word dog does not make him a dog bed or doggie coat expert. Could he be a funny spokesperson for a dog bed manufacturer? You bet. But that’s different than the man opening a line of dog sweaters.

Brand extensions are tricky business. Bottom line — how does it strengthen your core? How does it introduce you to new customers who would find benefit in both the parent and the extension? How does it add value to your current customers?

A rose by any other name…

February 21, 2007

A conversation with a client about naming a business and a post by Iowa attorney Rush Nigut got me thinking. There are few marketing decisions that can be as personal and subjective as naming a business. There is no ideal “right” answer which only makes it a tougher call.

Here are some Business Naming Basics.

No one is going to, for the most part, do business with you or not do business with you, because of your name, unless its so stupid or so offensive that you shouldn’t be in business anyway.

Yes, it is a very important decision. But it’s not life-ending. Should it be easy to remember and spell? You bet. But that’s more for memory recall than creating preference. Remember, any business name is an empty shell. You are going to attach meaning to it by how you conduct business, how you position and market yourself and how you treat your clients.

Choosing a name because it starts with an A is only a good choice is the name you would have picked anyway starts with an A.

If you are going to market yourself, the Yellow Pages becomes a support vehicle, especially in today’s digital world. You’re better off picking a name you like…and then doing a good, clear yellow page display ad than banking on the A listing. Or worse, being AAA Plumbing or A+ Plumbing.

The name of your business is far more important to you than it is to your customers.

They want to know what you do and how you do it…and really, unless it is offensive, don’t care about your name. So, positioning statements and how you market yourself become very critical and much more important than your name.

Make it simple to say. Make it simple to remember. If at all possible — let it help define who and what you are/do.

Your name is just the beginning. It is more important to pick one and get going on the marketing than it is to search for the perfect name.

JetBlue goes bold and delivers on their brand

February 20, 2007

We’ve all seen the news stories, outlining JetBlue’s woes in the NE part of the US this past week. I don’t know about you, but I just chalked it up to the airlines industry and their seemingly endless distain for their customers.

So I have to say, JetBlue’s Founder and CEO David Neeleman’s announcement of their new Customer Bill of Rights surprised me. Why? Because it actually has teeth. Real consequences for real customer problems.

Listen to how Neeleman’s set the stage for the release of the Bill of Rights.

The actual Bill of Rights is lengthy (Download Bill_Of_Rights.pdf) but here are some of my favorite guarantees:

If your flight is delayed (prior to scheduled departure) longer than 4 hours gets you a voucher in the amount of your ticket.
If you get bumped from a flight because they overbooked it — you get $1,000. Cash.

All of that is really great, but what I love most about what they did was issue an apology. It starts like this:

Dear JetBlue Customers,

We are sorry and embarrassed. But most of all, we are deeply sorry.

Really, when someone messes up, isn’t that what you need and want to hear? The combination of the sincere apology, the explanation of how it will be different and the guarantee of how it will be handled in the future is a pretty potent punch. I have to say — bravo JetBlue.

By the way, this is all retroactive. It’s going to cost JetBlue about $30 million just to compensate those who got caught up in last week’s mess.

So what do you think will happen next? Will the other airlines react at all? Will JetBlue re-gain the confidence of their customers?

Tell your story

February 20, 2007

You might remember a post in mid-December talking about how McLellan Marketing Group and some MMG friends (see here for the complete list) were banding together to adopt a charity for an entire year. We’re promising over $75,000 worth of services and goods.

Let me bring you up to date.

We received over 50 applications
It took a couple weeks to wade through them all
It was incredibly difficult to choose. Without exception — each charity is doing amazing work and changing their corner of the world.

So in the end, how did we choose the 2007 recipient of the Charity of Choice grant? All the applicants gave us the information we asked for. They provided financials, letters of reference, board lists, possible conflicts. But the winner did something beyond that.

They told us stories. They allowed us to "meet" the kids that they served. They brought the facts and figures to life. We could envision how this charity changed lives. And how we could be a part of that.

There’s a lesson in their wisdom for all of us. Don’t get so bogged down in the facts that you forget to tell the story. That’s where the sale will be made.

We’ll be using YESS and our work together as a living marketing lab here on Drew’s Marketing Minute so stay tuned. And don’t be surprised if I ask for your opinion now and then. I’d be stupid not to take advantage of your brains!

Read more about the selection Download yess1.pdf

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