Passion Archives - Page 21 of 25 - McLellan Marketing Group

Give to get

December 20, 2006

Hopefully you have a passion for the work you do. It matters to you. And you honestly believe it matters to the clients you serve. It’s something you are proud to offer.

Give it away.

I could hear your collective gasp. Give away what you sell? But sampling is a golden oldie in terms of marketing tactics. The biggest buying obstacle any business has is the uncertainty of that first time. Why not leapfrog over that worry by just giving them a taste?

Many service-based businesses can’t conceive, because they don’t have a physical “thing” to offer, how they can use the sampling tactic. But, it’s easy.

Some of my learned peers in the marketing/communications field and I have decided to really explode the idea of sampling. We’re adopting a charity for the entire year. They’ll get everything from marketing counsel to video production services, web and new media coaching/services, printing, etc. We’re taking applications now. Read the Des Moines Register’s story about our marketing makeover.

If you’re a Central Iowa based non-profit, download the application and get it in! Some lucky charity is going to score over $75,000 worth of services.

Along with MMG, our partners in this experiment are:

Trinity Press
Radio Garage
Brackett Media & Event Services
Aijalon web services
Andy Lyons Photography

Hats off to these smart marketers who recognize the power of sampling. And of doing some good along the way.

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2006: A marketing perspective

December 5, 2006

On November 28th, I wrote about a project that David Armano posed at his Logic + Emotion blog.

In short, he asked what was the most significant "something" of 2006, from a marketing perspective. I encouraged you to drop by and share your thoughts. Whether you did or not, try to make time to check out the post and comments now. Lots of insightful comments there and well worth the read.

As he promised he would, David culled through the many perspectives and selected some to create a visual in slide show or PDF formats. This is something you’re going to not only want to see, but to share. Go grab it today and start a conversation. I’m honored that David used some of my thoughts on pages 5 & 7.

After you have a chance to read through it…here’s what I am wondering. Obviously, since he asked the question on his blog, all the answers are from people who either blog or follow them. These are, I think its safe to assume, people who are pretty up on the new media exploding in our world. How do you think the answers would have differed if he had asked the question in a more traditional venue?

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Have some branding with your breakfast?

December 4, 2006

John Jantsch over at Duct Tape Marketing posted about one of my favorite marketing tactics — sampling. Many service delivery businesses think that they can’t sample because they don’t sell a "thing" that people can try. But they’re wrong. With some creative thinking, every business can (and should) sample.

At MMG, we walk that talk. On the first Wednesday of every month, we host the Branding Breakfast. Come by our office at 7:30 am this Wednesday and we’ll give you a hot breakfast, caffeine-charged coffee and some great branding conversation.

All for free.

Why? First and foremost — because we truly believe that branding is every business’s best defense against becoming a commodity and having to complete on price alone. But our second reason — we know that as smart marketing people attend our breakfasts, they’ll begin to see the power and value of working with us. That is the beauty of sampling.

To learn more about this week’s Branding Breakfast, get a map to our place or RSVP, check us out here.

We’d love to have your voice in the conversation!

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Ease into the week– What brand intersects with your holidays?

December 3, 2006

I don’t know about you but Sunday nights are time for me to catch up. On my reading, on my work, on my relationships — all with an eye on Monday morning and knowing that the 180 mph pace is about to resume.

Sundays also seem to be my day for deep thoughts. I thought it might be fun to ease into the week together with a question that is sort of about branding and marketing but also has a personal element to it as well. A chance to get to know each other AND talk shop. Perfect for a Sunday night.

One element that incredible brands and the holidays have in common is deeply-held emotions. Power brands are the ones that consumers hold in their heads AND hearts. The holidays are the same. Our heads get wrapped around the party planning, gift wrapping and all the other details. But our hearts cherish the magical memories that trigger our emotional core.

So here’s this week’s question:

What brand (or specific product or service) plays a key role in your holiday memories and emotions? How did it earn such a noteworthy place in your family’s traditions, memories or story telling?

Mine? Silly but somehow significant. Lifesavers Story Books. You know, the little cardboard box filled with 10 rolls of lifesavers? They probably cost a couple bucks, but our holiday would not be the same without them. My mom started the tradition when my little sister and I were just kids. Every year, Santa would bring us each one.

Today, some 40+ years later, Santa still brings every member of the family their own book. We joke about it "oh…what a surprise, a lifesaver book!" But I know I would be awfully disappointed if there wasn’t one under the tree with my name on it.

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Dance with the one that brought you (Marketing Lessons from Walt)

December 1, 2006

This is the seventh in my eight-day series – Marketing Lessons from Walt. As my family and I enjoy Walt Disney World , I’m going to capture some of the marketing genius that I believe began with Walt’s passion and has now grown into one of the world’s most powerful brands.

Most organizations expend 95% of their marketing efforts chasing after potential business. Once a client is in the door, it’s onto the next. Chalk up the win and go after the next big fish in the pond, right?

Not so fast my friend. It’s your current clients who keep your doors open. And are the most likely to give you new opportunities and sales. Disney understands while its great to get new faces into their theme parks, they need to reward those most loyal guests as well. One way they do this is by extending park hours to those guests who are staying in a Disney owned resort.

With a special wrist band, Disney resort guests can enjoy the most popular rides and attractions without long lines. There’s an air of exclusivity at being able to wave your wrist band and stay to play another few hours. It sure makes us glad we’re staying where we are.

How do you reward your current clients? How do you make them feel special and valued? Are you sure they know about the little extras you give them? Don’t be so sure. It may not be a wrist band…but be sure you find a way to reward your good clients and make sure they know they’re appreciated.

Marketing Lessons from Walt – The Series:

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Blogtipping — December ’06

December 1, 2006

I am joining with my fellow bloggers in celebrating some new blogs that I discovered this past month. As is the blogtipping tradition, (created by Easton Ellsworth) I’ll offer a few reasons why I like the blog and one suggestion for improvement.

The Ripple Effect: Maximum Ripple is Steve Harper’s reminder to us all that our lives are intertwined and we can create the professional and personal lives we hunger for.

Things I love:

Your questions and musings make me slow down and think. Thank you.

I respect and appreciate how much of yourself you share in your posts.

I think your weekly "features" are a great idea.

Suggestion:

Add some visuals to break up your copy.

Do You Q? is Mitch Matthews addictive blog of thought-provoking questions.

Things I love:

The randomness of the questions — sometimes silly, sometimes profound.

Reading your readers’ comments is almost as much fun as answering your questions.

Your visuals are right on the money for your questions.

Suggestion:

Post more often and find a way to link your readers to game sales (a contest maybe or helping a charity?)

Slow Leadership is an inspiring, resource rich study on leadership.

Things I love:

Incredible content. Very current and thought provoking.

The quick summary feature. At a glance, I can tell if the post is something I want to read.

There’s lots of meat in every post. I am not left wanting for more.

Suggestion:

Include a bio and tell us a little about who you are and what you’re all about. (If there is such info available on the site, I couldn’t find it. If it’s there — make it easier to find!)

There you have it discerning readers…until next month’s blogtipping adventure!

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Set Expectations (Marketing Lessons from Walt)

December 1, 2006

This is the sixth in my eight-day series – Marketing Lessons from Walt. As my family and I enjoy Walt Disney World, I’m going to capture some of the marketing genius that I believe began with Walt’s passion and has now grown into one of the world’s most powerful brands.

Human nature dictates that we are much more comfortable with the known. While surprises are nice if they’re fun-filled, no one likes a nasty surprise, like a rush charge or an extra long wait for a product or service delivery. The folks at Disney understand that human truth. So they set expectations for their guests.

At the front of every attraction there is a sign that tells you the current wait time. (Night photography is not my forte!) You make an informed decision — is Space Mountain worth a 90 minute wait? Is Big Thunder Mountain enough fun to stand in line for 45 minutes? Customers don’t mind boundaries or consequences if they know in advance what they are. I’ll bet it won’t surprise you to learn that if there’s a 20 minute wait posted at a Disney attraction, the real wait time is more like 10-15 minutes. Set expectations and when possible — exceed them.

Do you set your clients’ expectations? Billing, delivery times, levels of service, your availability, etc.? How do you do that? Conversation? A New Client handbook? A contract?

How you set them is a communications choice. But setting them is just smart business.

Marketing Lessons from Walt – The Series:

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Listen and Respond (Marketing Lessons from Walt)

November 29, 2006

This is the fifth in my eight-day series – Marketing Lessons from Walt. As my family and I enjoy Walt Disney World, I’m going to capture some of the marketing genius that I believe began with Walt’s passion and has now grown into one of the world’s most powerful brands.

For many families, a trip to Disneyland or Walt Disney World is a once in a lifetime experience. Kids dream for years before they finally get to step into the Magic Kingdom. So the expectations are incredibly high. This can’t just be a fun vacation. This needs to be the uber vacation.

One of Disney’s habits that has helped launch and maintain their brand’s success is that they listen and respond to what they hear. It’s not uncommon to get stopped by a survey taker in one of the theme parks.

Here’s an example. Kids arrive at Disney World with one goal. Meet Mickey Mouse. It’s their core reason for making the journey. They have dreamed of that moment for years. It used to be that it was left to chance. If a child happened to be in a particular spot in the Magic Kingdom, when Mickey was there signing autographs then the child’s dream was fulfilled. But, if the fates didn’t align, the child was likely to go home having seen Mickey in the parade but never being able to hug or interact with the Big M himself.

Parents shared this insight with Disney officials and Toon Town was created. A whole new land, where you can tour Mickey and Minnie’s homes and, no matter what else is going on in the park — meet Mickey. Mickey now waits for his fans, young and old, to come visit him in Toon Town. Today, no child has to leave their uber vacation without a Mouse encounter. Cue the happy music.

When was the last time you asked your customers what they wanted or needed from you? How did you let them know that you heard them? Never asked? What’s stopping you?(My dad and daughter enjoy their mouse meeting)

Marketing Lessons from Walt – The Series:

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Evolve (Marketing Lessons from Walt)

November 28, 2006

This is the fourth in my eight-day series – Marketing Lessons from Walt. As my family and I enjoy Walt Disney World, I’m going to capture some of the marketing genius that I believe began with Walt’s passion and has now grown into one of the world’s most powerful brands.

When Walt originally conceived Disneyland and Walt Disney World, his vision was to create a place where entire families, from toddler to grandparent, could enjoy the attractions together. No health warnings, no height requirements. And so they were built.

Fast forward to today, where the Rockin’ Roller Coaster is one of the most popular attractions at WDW. This roller coaster is not for the faint of heart. You go from 0-60 mph in 2.8 seconds and right into an upside down loop. I can only imagine what Walt is thinking.

But, then again, Walt was about as savvy a marketer as you can find. So he is probably nodding his head and recognizing that strong brands must evolve with the times, the consumer, and the competition. Had Disney executives clung to Walt’s vision without taking new realities into account, I’m not sure the theme parks would have survived for the past several decades.

Today’s Disney is a blend of Walt’s original family friendly vision and a modern amusement park. The brand has evolved and thrived.

When was the last time you did a reality check on your own organization’s brand? Are you stuck in a vision of the past? Is it time for an evolution?

Marketing Lessons from Walt – The Series:

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Details, Details (Marketing Lessons from Walt)

November 28, 2006

This is the third in my eight-day series – Marketing Lessons from Walt. As my family and I enjoy Walt Disney World, I’m going to capture some of the marketing genius that I believe began with Walt’s passion and has now grown into one of the world’s most powerful brands.

The moment you cross onto Disney property, the magic begins. Yes, there are billboards touting the newest attractions. Sure, you might catch a glimpse of one of the signature structures like Epcot’s giant ball or Cinderella’s castle at the Magic Kingdom, but really it starts with their traffic signs.

Yup, traffic signs. We all know what they look like, right? Not Disney’s. You know you have crossed the threshold when you see signs like the one to the right.

The purple signs with mouse ear directional arrows are Disney’s way of signaling that a remarkable experience lies ahead. An experience where the attention to detail will delight and surprise you. Could they have used the standard street signs? Sure. But there was nothing special in doing it that way.

How do you signal your clients that something special is about to happen? That you and your company are extraordinary? What happens in your meetings or on your website or when your phone is answered that promises delights to come? Or are you just using the standard street signs?

Marketing Lessons from Walt – The Series:

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