Storytelling

Are you making one of these 7 content marketing mistakes?

May 29, 2012

It seems like everyone is talking content marketing these days, like it’s it hottest thing since sliced bread.

Of course, for many businesses — this is just a new name for something they’ve been practicing for eons.  They’ve been creating valuable newsletters or writing white papers for years.

Which does not mean that you’re doing it as well as you could or should be.  Are you happy with the amount of people and the kinds of people your content marketing efforts are attracting?

Bigger question — how purposefully are you weaving a content marketing strategy into your overall efforts?

I’m betting your company is not harnessing the real power of content marketing because of one or more of these reasons:

1. It’s something that happens every once in awhile but not on a regular basis.
2. You create some content but don’t promote it well across all of your digital and analog channels.
3. You create content but you talk about yourself, your products etc. more than you should (you are selling, not teaching).
4. You produce some content but not in a format that is easily shared by your audience.
5. You do it in a silo, it’s not woven into all your other marketing efforts.
6. You don’t use an editorial calendar so your production schedule and topics are usually by the seat of your pants.
7. The visual presentation of your content is boring or worse — off-putting.

Recognize yourself in any of those issues?  This isn’t all new stuff.  MMG has been around for almost 20 years and we’ve always preached the power of content marketing –even before we had a name for it.

But thanks to our universal access to the internet and our ability to easily share files, visuals, etc. — this marketing best practice has taken on a life of it’s own.

If you’re not doing more of this than ever before — I think you need to ask yourself why.  And what it is costing you.

How are you implementing a content marketing strategy for your business?

 

 

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What can content marketing do for your business?

May 22, 2012

Content marketing.  It seems like everyone’s talking about it. But what exactly is it and what can it do for your business?

Odds are, if you’re doing any marketing at all — you’re at least accidentally dabbling in content marketing.

First — it goes by many names.  Some people call it custom publishing or branded content.  Other people slap the label of social or digital marketing on.  And all of those names are accurate.

Content marketing is a broad term for any marketing technique that creates and distributes valuable, helpful and relevant information that demonstrates that you know your stuff.  These tactics draw the attention of people who are already your customers or could be your customers and they consume, share, and value the content.

The ultimate goal of content marketing is to create a sense of trust and comfort that will lead to someone making an initial purchase, making an additional purchase or referring you to someone who’s ready to make a purchase.

There are other benefits as well.  It’s a powerful way to establish yourself as an expert, to shorten the sales cycle, to impact SEO results and depending on your business – to educate, entertain, and inspire your audience.

I found an infographic from Visual.ly that I think does an excellent job of not only demonstrating many of the different possibilities when it comes to content marketing — but also gives you a sense of which tactics deliver what outcomes.

Check it out! (click here to download larger version)

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What Josh Groban can teach us about marketing

November 7, 2011

Josh Groban, the master marketer

If you also follow me on Twitter or Facebook — odds are you know that I have an 18 year old daughter who loves Josh Groban and his music.

This past summer was all about Josh for the McLellans.  We saw his concert in 3 different states, culminating in front row seats, backstage passes (see the picture of my daughter and Josh) and him wearing a t-shirt that she gave him on stage during the encore.

I tell you all of this because as we’ve done our family Josh Groban deep dive, I couldn’t help but notice something:

Josh Groban is a brilliant marketer.

You may not like his music (seriously, what’s not to like?) but you can take emulate his marketing prowess, no matter what you sell.

He has build a solid marketing foundation: Josh has all the usual things you’d expect a singing sensation to have these days.  A robust website, an active fan club, lots of Josh Groban personalized items (Yes, we do have a pair of Josh Groban flip flops at our house), and plenty of ticket giveaways on radio stations etc.

Lesson for us: While the marketing foundation might not be sexy — it’s necessary.  You can’t start off in the middle.  Build a rock solid foundation and then grow from there.

He gives his best customers exclusive content/access: He gives fan club members exclusive access to front row seats.  He also offers $25 tickets for all students at every show, which is not advertising anywhere but on his fan page.

For every concert, he selects one local fan club member to be his “road reporter.”  That person gets back stage passes, a press pass (to sit with the media during the concert and have special photo taking opportunities) and gets to write a review of the concert — which is posted on Josh’s website.  As you can imagine…every road reporter includes the photo of themselves with Josh.  Do you think that drives some traffic to the page?

Lessons for us: Rewarding your best customers transforms them into fans.  Fans who brag and spread the word.   That’s marketing you can’t buy, but you sure can influence and encourage.

He uses social media to be a real human being, not a robot: His tweets are his own and often, not about his music or singing.  (One that amused me was when he was trying to imitate the sound of a train)   He hosts webinar/chats with his fan club members and he really does just hang out and talk with them.

He does some crazy stuff on YouTube like this cooking show video.  He also did a couple where he interviews himself.  He’s goofy.  Which makes him very real and very likable.

[youtube]http://www.youtube.com/watch?v=wFMMRJ9K5u0[/youtube]

Lessons for us: I don’t care if you’re a huge brand like Nike or a local shopkeeper — people want you to be real.  They want to like you.  But they can’t do that if you hide behind corporate speak or “official statements.”

He shows his heart: Josh launched a foundation years ago, but really has sharpened the focus of it to raise money for arts organizations for kids.  It might be a youth symphony, buying instruments for a disadvantaged elementary school or a theatre camp.  At every concert, he talks about his Find Your Light Foundation, offers his fans a chance to text in a donation and introduces a group of kids from that local city who are benefiting from those donations.  It’s all very nicely handled.

Lessons for us: Your customers want to know that you stand for something.  And if you truly show them your heart, they’ll join you in the fight.  Look at what Avon has done for breast cancer.  That’s not the company doing it — it’s their loyal customers.  Who are even more loyal because they share a passion now.

Bottom line — if a 30+ year old singer can launch a marketing tsunami mostly through gile and technology — so can you.  What Josh reminds us is — if it’s real, people gravitate towards it.

Thanks for the lessons Josh…and for the summer that will live in Mclellan infamy!

 

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But where do you find all the content?

October 17, 2011

 

Challenges related to a content marketing strategy

In August of this year, HiveFire surveyed marketing professionals to better understand the state of the B2B marketing landscape including what was really creating the biggest challenges, how they were choosing to market and what they saw on the horizon.  (get a copy of the survey results here)

One major theme surfaced from the results: content marketing (the creation and publication of original content, such as blog posts, photos, videos, website resource pages, case studies or white papers to enhance a brand’s visibility) is changing the way B2B marketers work. More and more marketing effort is being channeled towards content creation and curation.  But it’s not without its challenges.

Some of the more interesting findings of the survey are wrapped in the challenges of actually creating the content.  Few argue about the tactic’s value — it’s the how to get it done on a consistent basis that seems to be causing the most trouble.

Driving leads is the number one objective of B2B marketers but they are challenged with having the resources to accomplish this goal.
  78% of respondents cited driving sales/leads as the most important marketing objective for their organization.

But they have to do it without a lot of help: working with a limited budget (28%) and limited staff (23%) were the top two marketing challenges cited by respondents.

I think most businesses have more content than they know.  They just aren’t looking in the right places.  If you’re trying to implement a content marketing strategy — you can probably re-purpose content found in:

• Annual reports
• Sales proposals
• Marketing materials
• Sales presentations
• Orientation manuals (lots of good stuff about the company here)
• Sales fliers
• Instructional documents
• Emaiils to/from customers
• The FAQ section of your website
• Diagrams/charts of your product/service (think infographic!)
• Customer service manuals/instructions

And that’s just scratching the surface.  Remember — the content shouldn’t be all about you.  In fact, if it is — your audience will run kicking and screaming.  Broaden your scope by asking “what does my audience care about?” as opposed to “what can I tell them about us?”

By asking the right question — I suspect you just made finding content to share a whole lot easier.

Related articles

• Blog Posts Most Valuable B2B Marketing Content [Data] (hubspot.com)
• Content Marketing Needs More Than Content (customerthink.com)
• B2B Content Marketing: The Grande Guide from Eloqua (marketingtechblog.com)

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What are you doing to generate word of mouth

October 6, 2011

 

Amazon’s Vine program

We all know how awesome word of mouth is.  We know it beats any mode of advertising and that over 90% of consumers say it’s the most compelling factor in their decision to buy.

We all want it.  We want our customers to go skipping down the street, singing odes to us.  We want them to pull out their rolodex and drunk dial their peers to shout our praises.  We want them to tattoo our logo on their rear end. (Hey, it works for Harley)

So we patiently sit and wait for them to do just that.  And we wait.  And we wait.

Perhaps it’s time we actually do something to make it happen.

Amazon created a program they call Vine.  They have formed a small cadre of customers and inved them to be Vine members.  A Vine member gets two free books or any other item (they provide a list…you choose from that list) that Amazon sells every month. In exchange, you agree to review those items.  Good, bad or ugly — once you publish your two reviews for the month, you’ll eligible to get more free stuff the next month.

I’m a Vine member.  Of the 12 or more reviews I have written, almost all of them have been positive.  A couple effusive and a couple were so-so.  So at least 80% of the reviews they’ve gotten from me have been praising the products.  They generated word of mouth because they set out to get it.

If mega-store Amazon has to actively create word of mouth opportunities, what do you suppose the odds are that you’ll suddenly get a bunch of spontaneous praise?

Exactly.  Which is why we need to purposefully and actively generate it.

How could you do that in your business or how are you doing it today?

 

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Mercedes uses visual storytelling

October 2, 2011

Mercedes Benz released this print ad series earlier this year and as it often goes, it is just starting to get some viral buzz.

It’s a great example of story telling and connecting with your customers.  It’s a visual version of the Mac versus PC TV spots that we all loved.

Interestingly, the copy on all three ads is the same.  I’m curious — what do you think of the series and what do you think they were trying to accomplish with the campaign?

I’m trying to decide…. are these ads more about Mercedes drivers or the brand?  What say you?

Mercedes Benz Left and Right Brain ad #1

Mercedes Benz Left and Right Brain ad #2

Mercedes Benz Left and Right Brain ad #3

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Are you in the emotional transportation biz?

June 25, 2011

…We’ve always found a way to tell our stories

It’s no secret that I am an unabashed fan of storytelling.  It is how we learn when we’re school kids, it’s how we get our friends to do crazy things (“think of what a great story this will be to tell your kids, Steve!) and it’s how we persuade each other — be it to vote for a candidate, buy a particular brand of cologne or share our religious beliefs.

Look at how reality TV has captured that truth.  We come to cheer for perfect strangers who become important to us — because we know their story.

We are, by our very nature, storytellers AND story absorbers.

And yet…in our business communications, all too often, we blather on about facts, figures and bullet points rather than letting the stories connect us to people who are drawn to them.  Which is why I really want you to read Peter Guber‘s Tell to Win. (click here to buy*)

Peter Guber is the founder and CEO of Mandalay Entertainment and owns NBA’s Golden State Warriors. Before creating Mandalay, he was Chairman and CEO of Sony Pictures Entertainment, Co-Owner of the Guber-Peters Entertainment Company, Chairman and CEO of Polygram, Co-Founder of Casablanca Record & Filmworks and President of Columbia Pictures.

So the man knows the power of stories in both business and entertainment.

“Emotional transportation” is what Guber calls the power of story telling and he says “more and more, success is won by creating compelling stories that have the power to move partners, shareholders, customers, and employees to action. Simply put, if you can’t tell it, you can’t sell it.”

I can’t argue with that.

As you might imagine, considering his career, Guber tells stories via the voices of  Magic Johnson, Michael Jackson, Wolfgang Puck, the founder of YouTube Chad Hurley, Bill Clinton, Michael Milken, director Tim Burton, Nelson Mandela, Mark Burnett, author Nora Roberts, Tina Sinatra, Anderson Cooper, Larry King, Steven Spielberg, Arianna Huffington, and many more.  So the read is entertaining while it educates.

The book outlines techniques you can use to create purposeful stories like changing passive listeners into active participants and using “state of the heart” technology on and offline to keep your audience connected to your story.

At the end of each chapter, Guber calls out the aHHa! elements of that section.  Like many business books, he gives you a formula for creating better, more compelling stories and then gives you plenty of examples to draw from.

Even if you’re already telling stories left and right — there are some nuances to be learned from this book.  be sure you come back and tell us a story of how you used what you learned!

 

*Yup, an affiliate link.  The author sent me an advanced copy of this book to review.  So did a bunch of other authors.  But this book is worth sharing with you.

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