Start the new year with a BANG!

December 19, 2007

Resolution Here’s what I know. 

Despite my harping about the importance of marketing plans and budgets, most of you don’t have either.

Even if you are one of the minority that has a plan — the truth is, you won’t get it all done.  Painful but true.

But…you can get your year off to a running start.  Check out my post over at Small Business Branding to learn how.

Related posts:
Three things to remember when creating a marketing plan
Do I need a marketing budget?
A quick peek in the rearview mirror

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Looking for the Bank Islam logo?

December 18, 2007

Picture_1 If you’re using corporate logos for presentations, blog posts, internal meeting examples or just because you enjoy studying logo design — you are in luck.

Even if you want something as obscure as the Bank Islam logo. 

Check out www.allfreelogo.com.  They call themselves a vector logo database.  I call them a treasure trove of visuals for a host of uses. 

You can download logo files that range from the Chicago Cubs, Tommy Hilfiger to Air France.
You can also upload your logo to the database.  While you’re there, check out their archive of articles about logo design.

They do require a free registration to access the database.  (FYI: Most of the logos are EPS files, but some of them are ai files)

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Are you boring your customers?

December 17, 2007

Bored When was the last time you told a friend about an experience you had that was absolutely ordinary? A meal that was good. Customer service that was adequate. Nothing wrong…but nothing special either.

We sure notice when a product or service falls below our expectations but give us just what we expect and we’re pretty underwhelmed.

Actually, we’re jaded. We don’t notice, let alone talk about the ordinary. The expected. The good enough. We don’t get excited unless something extraordinary happens. That’s how we live our lives as consumers.

But when we put on our marketing hat, we’re astonished that the marketplace doesn’t applaud our efforts every day. Truth be told…many organizations are satisfied with just delivering satisfactory.

You don’t have to create a circus in your consultation room or have minstrels wandering through your store. You don’t have to serve gourmet snacks outside the dressing room. But you do have to find a way to infuse something remarkable into your product or service.

Now here’s the tricky part – it also has to be genuine. Consumers are not only jaded but they’re smart.  Rightfully so – they hate being manipulated and they can spot insincerity a mile away. So a manufactured moment feels forced and insulting. The trick to creating the extraordinary is that it needs to come from the heart. The heart of the organization. Your brand.

It’s not as hard as you might think to take the leap to extraordinary. Take stock. Scrutinize every time you interact with a client and let your imagination off its leash.  How could you change that moment and go beyond good to reach for spectacular? What would feel special and genuine from both your customers and your employees’ point of view?

What could you do that’s worth talking about?

Related posts:
Can’t get no satisfaction
BrandingWire:  IT Solutions
Could you create a being space?

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Want some help navigating through cyber law?

December 16, 2007

Brettbook Do you know:

  • How long you need to keep electronically stored information (ESI)?
  • If you’re liable for being able to retrieve ESI from an obsolete system? (Have any floppies laying around?)
  • What ESI you should destroy?
  • When you can and can’t use an electronic signature?
  • Ten legal oversights that may shut down your website?

Take heart…most of us won’t know the answers to these questions.  That’s why there are lawyers, right?  Now we can go one step better — that’s why there’s an attorney who specializes in internet law, blogs about it….and has written a book.

Brett Trout (a member of the Iowa Blogonostra of course) has released his book, Cyber Law, A Legal Arsenal for Online Business. 

It’s not a sit down and read in one mad dash sort of book.  It’s more of a desk reference. 

Not only can you use the index in the back of the book to find exactly what you’re looking for, but Brett has also included a very rich appendix with sample forms, legal language for everything from privacy policies to your use of cookies and samples of non-competes, confidentiality agreements etc.

Whether you decided to sit down and read it from cover to cover, or use it as your legal reference guide, Brett goes out of his way to use language we non-legal beagles can understand.  As you might guess from the cover…Brett is not your typical attorney!

One final question.  If you couldn’t answer the questions at the top of this post — can you afford not to check out this book?

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A holiday TV spot that stays true to the brand

December 15, 2007

This time of year, it seems like many companies choose between business as usual TV spots or dropping their key messages and instead — spreading some holiday cheer.

Leave it to Apple to find a way to do both. 

P.S.  Santa is bringing all the good boys and girls an Apple product this holiday season.  Were you on the nice or naughty list?

(A hat tip to Paul Herring @ ChaosScenario for sharing the spot first.)

Related spots:
Hey raving fans, stop promoting my product!
Want to create an Apple-sized buzz?
Why would you take a swing at your competition?

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Peace on Earth…

December 15, 2007

This weekend will no doubt be a frenzied one as many around the globe rush to get those last minute holiday gifts, run packages to the post office, and think about all that needs to be done, business-wise, before the end of the year.

Like the rest of you, I am feeling a little harried and overwhelmed as the holiday prep time ebbs away.

It’s so easy to forget why this season, regardless of our religious beliefs, is filled with thoughts of laughter, family, friends and joy.

For all of us….here’s a little reminder that it’s really about something much bigger.  (This video is a personal favorite of mine.)

Peace.  Peace on Earth.

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The worst thing you could do is have a blog (Grab the mic guest post)

December 14, 2007

Picture_13 I’ve worked in advertising and marketing. I’ve even been a consultant. But that’s not really what I or my blog is about, in fact it seems quite difficult to get to grips with what it is I do over on The Kaiser and I have been asked on a number of occasions to explain myself.

So I thought I’d do it here.

It would seem that I, on a regular basis, break all the rules and top ten tips for creating a successful blog; I do tend to delete them you see – which screws up all sorts of things that have come to seem important, like technorati ratings, google page rankings and all the other stuff that bloggers think they need to keep themselves going. But I’ve come to see these things as blogger’s-crack and have simply walked away from them.

What I try to do is create seasons of content, and I do this through creating, developing and launching characters into what we call the blogosphere. These seasons are loosely based on television formats. I try and create interest and addiction while the seasons are running which then climax into sorrow and disappointment when we reach the last episode.

I’m not interested in creating a constant stream of constant content. I’m looking for waves, dips and peaks.

It’s challenging for me both as a writer and as a performer; yes I’ve come to consider myself a performer as most of the characters are some disguised version of myself. It’s challenging for the readers too and sometimes I get it wrong and sometimes I need to pace the dips and peaks differently.

I’m basically running formats, content formats, that try to entertain, confuse, anger and empower people. They sometimes move people too. It’s hard work because I’m creating all the time and I’m trying to be original but that’s the fun of it, that’s the joy and when I get it wrong  I seem to get it wrong for all of the right reasons.

And this is what I would like to share with you.

It’s tempting to read top ten tips and tricks, get bogged down with SEO nonsense and do all the other things that bloggers are supposed to do but the worst thing you could do is just have a blog. You need to have a format (not a niche) and you need to love that format and fight for it.

It doesn’t matter if you’re a huge corporation, an agency, a small business or just a chap like me sitting in a little yellow kitchen, you need to have a format that you love because people will notice. Eventually.

Marcus Brown is the mad genius behind The Kaiser, Sacrum and many other blog legends.  His marketing sense is fresh and keen.  His humor is brittle and his heart is pure.  I rarely read his work without nodding and at the same time, shaking my head at the brilliant delivery.  He’s probably the bravest blogger I know.

Watch for more guest posts every Friday.  Interesting in being a guest blogger here at Drew’s Marketing Minute?  E-mail me.

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Can you brand your clients’ holiday gift?

December 13, 2007

Fruitcake Have the holiday gifts begun to accumulate at your place of employ?  Have you decided on/delivered your season’s greetings?

Over at Marketing Profs Daily Fix, I raise the issue of branding your holiday gifts.  I’m not talking about giving someone a pen or t-shirt with your logo on it.  (You’re not doing that, are you?)  I’m talking about selecting a gift that will stand out from the others because it could have only come from you.

Come on over and share stories — either from the giving or the receiving end!

Here are some other takes on the topic:
8 client gifts to show your appreciation
Fewer small business owners will give clients gifts this season
Client gifts as a marketing tool
Top client gifts
All I want for Christmas is…

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Who is ready to grab the mic?

December 12, 2007

Mike A few weeks ago, a rowdy band of bloggers covered for me while I vacationed.  I loved the variety of voices, the great conversations and the reader response. 

In fact, it was such a hit that I’ve decided to try something for a bit.  Grab the Mic Fridays

What does that mean? 

It means I’m hoping to have a guest post from someone wickedly smart and engaging every Friday.

Here’s how it is going to work.  If you’re interested…please read this post so you can get a sense of who reads this blog.  Then, e-mail me with your guest post idea and we’re off to the races.

You do not have to be a marketing professional, but the topic must be relevant to business owners, marketing professionals, marketing bloggers and the like.

You also don’t have to be a blogger.  Just someone with something of interest to share.  Speaking of sharing…this is about giving away your expertise, thinking or passion.  Don’t bother to e-mail me if you want to hawk something.

So, what do you say….you want to grab the mic?

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Starbucks waters down their blend…er, brand

December 11, 2007

Picture_5 In response to reduced foot traffic, Starbucks has launched their first foray into TV advertising. 

According to an article in BrandWeek, Starbucks CEO Jim Donald is quoted as saying "we’re trying to reach out to this broader audience that maybe has not had a chance to experience Starbacks."  Sorry Jim…but exactly where are you running these spots?  Outer Mongolia?  Who on this planet has not had the chance to experience Starbucks?  But I digress.

The trio of spots carries the "Pass the Cheer" theme.  YouTube has a foreign version, but you can see the US trio here.

I think these 3 spots are the perfect case study for what’s wrong with much of TV advertising today.

They’re fine. 

Which is exactly the problem.  The animation is fine.  The music is fine.  The message of warmth and goodwill is fine. 

But none of it says Starbucks

Most of it doesn’t even say coffee, let alone point to a specific provider.  One of the golden oldie rules of branding is if you can swap out the current logo and replace it with a competitors — you’ve got problems if the spot still works.

Well, guess what — the spot still works.  (Although I will argue, it’s weak for any coffee company.)

Over at John Moore’s Brand Autopsy, there’s the suggestion that the spots are better suited for Caribou Coffee.  Perhaps. 

But really the point is…in a world of grande, skinny, half-caf, double shot mucho mocha lattes — the Starbuck’s spots are a plain cup of black coffee.  No matter whose logo is on them.

How disappointing from the company we marketers often point to as our branding example. 

Related posts:
Evidence that we need to pay attention to our brand
How is your blacksmith shop different?
Branding best practices

 

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